Maintenance work orders interact with most of the major functional areas of COLTS:

  • Document both planned and unplanned maintenance
  • Draw on inventory for repair parts
  • Apply equipment modifications
  • Correct defects reported by operational maintenance alerts
  • Submit RMA requests
  • Perform asset configuration changes
  • Record asset maintenance history
  • Record operational metrics
  • Incorporate task lists, time and material requirements from maintenance plans

Learn more about maintenance...

Depicts the functions related to the Maintenance feature, which are described in detail on this page.

Work Orders

Work Order Details

  • Open work order by quickly looking up or scanning barcode of item under repair
  • Request and receive parts from inventory
  • Document maintenance actions using the customizable actions library
  • Perform quality assurance to ensure integrity of repair operations
  • Automatically capture Repair Time, Turnaround Time, Logistic Delay Time, Q/A Delay Time, Adminstrative Delay Time, and personnel hours
  • Create a parent/child work order tree for component repairs

Asset Configurations

  • Modify asset configurations directly from work orders
  • Capture configuration change history automatically
  • Scan equipment on/off configurations using UIDs

Asset History

  • Troubleshooting, failures, calibrations, repairs, quality assurance, and more
  • Configuration changes
  • Inventory usage and consumption
  • Equipment status changes
  • Failure trend analysis

Return Mechandise Authorizations (RMAs)

  • Request and approve RMAs directly from original corrective work order
  • Replacement automatically shipped upon approval
  • Link between original corrective work order and return work order


  • Direct link between maintenance and inventory
  • Supply personnel can see material requests, check availability and issue parts
  • Authorized techs can requisition material, issue parts directly to work order

Operational Log

  • Record operational metrics on item under repair and components

Maintenance Plans

Planned Maintenance

  • Condition-based maintenance
  • Calendar-based maintenance
  • Automatic scheduling of maintenance work orders
  • Maintenance task library includes task time and material requirements

Corrective Maintenance

  • Design corrective maintenance plans including tasks and material requirements
  • Link work orders to corrective plans to automatically populate task, time, and material requirements


Modification Management

  • Identify and describe each modification
  • Select assets requiring modification
  • See modification time/date completion for each asset
  • Track completion progress for modification
Modifications in Work Orders
  • Modification requirement alert when work order opened
  • See modification details
  • Record modification completion

Return Mechandise Authorizations (RMAs)

  • RMA request and approval cycle
  • Replacement item shipped automatically upon RMA approval
  • Returned item work order
  • Comprehensive RMA status of original request, return, replacement, and repair
  • Track return and replacement shipments
  • Estimated and actual repair cost approval cycles